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I AM DELIGHTED TO SHARE with you the Design, Facilities andSafety Services (DFSS) Annual Report which recognizes ourachievements and contributions to this campus during FY 2020.This year%u2019s report spotlights the tremendous efforts andunwavering dedication of our staff in their work overseeing thephysical infrastructure, construction, maintenance and safety ofthis ocean-front campus.%u00a0 %u00a0DFSS departments include:%u00a0 *%u00a0 Facilities Management. FM provides operations andmaintenance services to the core campus. Its focus is on thestate-supported, general-funded buildings and infrastructureincluding 4 million gross square feet and over 260 acres ofgrounds while maintaining the energy needs of the campus in asustainable manner.%u00a0 %u00a0 *%u00a0 Design and Construction Services. DCS represents theUniversity in all aspects of capital development and improvementwith the goal of creating quality, efficient, safe and sustainablefacilities respectful of the region%u2019s unique and sensitiveenvironment.%u00a0 %u00a0*%u00a0 Environmental Health and Safety. EHS provides guidance andservices to the campus community to promote the integration ofhealth, safety, and environmental stewardship to all Universityactivities.*%u00a0 Business and Financial Planning. BFP provides financial andhuman resource support to all DFSS units for capital, operatingand maintenance projects totaling over $200 million and 330 FTEpositions.%u00a0 %u00a0 In DFSS we aim to work seamlessly to provide needed support toenhance UC Santa Barbara%u2019s education and research mission.Fiscal Year 2020 was a year full of accomplishments, initiatives andadjustments which you will read about in the ensuing pages.While DFSS shines in accomplishing planned projects, we are alsoproven in responding to unexpected situations.%u00a0 With the rest of the world, DFSS made quick modifications toadjust to the COVID-19 pandemic. A large portion of our team are%u00a0Ren%u00e9e E. Bahl%u00a0 Associate Vice Chancellor%u00a0%u00a0essential workers who need to be on campus to protect andmaintain our infrastructure. We took swift steps to ensure safepractices in performing work to safeguard our campusinvestment and continue our capital projects. DFSS is always hereto protect and enhance the physical infrastructure of campus,whether you see us or not.Our achievements, planned and unplanned, are due to our tenetsof customer service, telling our story and a valued workforce.We strive to provide excellent customer service throughrelationship building, communication and technology. This yearwe focused on continued implementation of WebTMA - ourelectronic work order system - and next year we will initiate betatesting of the PMWeb system to help clients have real-timeinformation on capital and renovation projects.We work as one DFSS team to tell our story about our excellentwork to be the pride of UC Santa Barbara. We participate in TownHalls, lead collaboration meetings with campus partners, meetregularly with stakeholders to receive feedback and sharesuccesses, and develop tools to improve our customers%u2019understanding of what we do and how we can help. In DFSS wealso tell our story by what you see, not what you hear. Your wellmaintained grounds, clean buildings, safe campus and capitalimprovement projects are all about our story.We value our workforce through recognition, training, growthopportunities and open communications so staff choose to stay inDFSS. Our Rock Star program given to employees by employeesrecognizing the person that best exemplifies our customerservice mission. The Acknowledging Commitment andExcellence (ACE) program recognizes DFSS staff who makeextraordinary efforts on campus and are recommended by acommittee and awarded through the executive staff team.Thank you for reading about our FY 2020 accomplishments. Welook forward to continuing to serve this world-class campus.